Freshdesk

Freshdesk

Tools

Read-only

Write

Destructive

Unclassified

Freshdesk

Freshdesk

Tools

Read-only

Search tickets

List tickets

Get ticket

List ticket conversations

Search contacts

List contacts

Get contact

Autocomplete contacts

Search companies

List companies

Get company

Autocomplete companies

List agents

Get agent

Get current agent

List groups

Get group

List solution categories

Get solution category

List solution folders

Get solution folder

List solution articles

Get solution article

List SLA policies

List business hours

Get business hours

List canned-response folders

Get canned-response folder

List canned responses

Write

Create ticket

Update ticket

Reply to ticket

Add ticket note

Update conversation

Create contact

Update contact

Restore contact

Send contact invite

Create company

Update company

Create agent

Update agent

Create group

Update group

Create solution category

Update solution category

Create solution folder

Update solution folder

Create solution article

Update solution article

Create SLA policy

Update SLA policy

Destructive

Delete ticket (irreversible)

Delete conversation (irreversible)

Promote contact to agent (high-impact)

Merge contacts (high-impact)

Soft-delete contact (high-impact)

Hard-delete contact (irreversible)

Delete company (irreversible)

Delete agent (irreversible)

Delete group (irreversible)

Delete solution category (irreversible)

Delete solution folder (irreversible)

Delete solution article (irreversible)

Unclassified

freshdesk_navigate

freshdesk_status